Frequently Asked Questions

Most implementations are completed within 2-4 weeks, depending on the number of locations and the complexity of existing system integrations. Our implementation process includes:

• Initial system assessment and integration planning (3-5 days)
• Data connectivity setup and testing (1-2 weeks)
• Dashboard configuration and customisation (3-5 days)
• Staff training and system handover (2-3 days)

We work closely with your team to ensure minimal disruption to daily operations during the implementation process.

Our platform connects with all major restaurant technology systems, including:

• POS systems: Square, Toast, Lightspeed, Revel, TouchBistro, and others
• Payment processors: Stripe, PayPal, Worldpay, Adyen
• Inventory management: MarketMan, BlueCart, SimpleOrder
• Staff scheduling: When I Work, Deputy, HotSchedules
• Delivery platforms: Uber Eats, DoorDash, Just Eat, Deliveroo
• Accounting systems: QuickBooks, Xero, Sage

If you use a system not listed here, our technical team can develop custom integrations to ensure seamless connectivity.

Our comprehensive analytics platform provides insights across all aspects of restaurant operations:

• Sales Analytics: Real-time revenue tracking, trend analysis, forecasting
• Menu Performance: Dish popularity, profitability analysis, menu engineering
• Staff Productivity: Performance metrics, scheduling efficiency, labour cost analysis
• Customer Analytics: Dining patterns, satisfaction scores, loyalty tracking
• Inventory Management: Stock levels, waste tracking, supplier performance
• Financial Reporting: P&L analysis, cost breakdowns, margin optimisation

All reports can be customised to match your specific business requirements and operational priorities.

Our pricing is designed to scale with your business and provide excellent value for multi-location operations:

• Per-location pricing: Transparent monthly fees that decrease per location as you scale
• Volume discounts: Significant savings for chains with 10+ locations
• Enterprise packages: Custom solutions for large restaurant groups with 50+ locations
• Implementation support: Setup and training costs included in all packages
• Ongoing support: Technical support and platform updates included

Contact our team for a customised quote based on your specific requirements and number of locations.

We provide comprehensive ongoing support to ensure your analytics platform delivers maximum value:

• Technical Support: Email and phone support during business hours (10:00-19:00 CET)
• Platform Updates: Regular feature enhancements and security updates
• Training Resources: Video tutorials, documentation, and best practice guides
• Account Management: Dedicated contact for enterprise clients
• Performance Optimisation: Quarterly reviews and recommendations

Emergency support for critical issues is available outside business hours for enterprise clients.

Data security is our highest priority, and we implement enterprise-grade security measures:

• Encryption: All data encrypted in transit and at rest using industry-standard protocols
• Access Controls: Role-based permissions and multi-factor authentication
• Compliance: GDPR compliant with regular security audits and certifications
• Data Backup: Automated daily backups with disaster recovery procedures
• Infrastructure: Hosted on secure, EU-based cloud infrastructure

We never share your data with third parties and maintain strict confidentiality agreements with all team members.

Absolutely. Our platform is designed to adapt to different restaurant formats and operational requirements:

• Restaurant Types: Fine dining, casual dining, quick service, fast casual, food trucks
• Service Models: Dine-in, takeaway, delivery, catering, hybrid operations
• Custom Dashboards: Tailored metrics and KPIs specific to your business model
• Workflow Integration: Adapted to your existing operational procedures
• Reporting Formats: Customised reports that match your management structure

Our implementation team works with you to configure the platform to match your unique operational requirements.

Comprehensive training ensures your team can effectively use the analytics platform from day one:

• Manager Training: In-depth sessions covering all platform features and analytics interpretation
• Staff Training: Focused training for front-line staff on relevant platform components
• Online Resources: Video tutorials, user guides, and best practice documentation
• Ongoing Support: Regular training updates for new features and platform enhancements
• Custom Training: Tailored sessions for specific roles and operational requirements

Training can be delivered on-site, remotely, or through a combination of both methods to suit your preferences.